Payment, Shipment and Returns

Valid from 01.11.2021

1. Payment

At House 4 House we accept online card payments. We use Stripe as our payment facilitator. Once you check out at the store, the price of the set will be decucted from your account. We currently only accept payments in Danish Krone. However, if your account is set up in f.ex Euro, it is possible to convert the currency at checkout and pay in Danish Krone.

2. Shipment

We currently ship to EU and UK only. Depending on the location, the delivery period can be between 1 and 5 working days. Please note that there might be slight delays in shipment during the Christmas season.
 

3. Returns Policy

Thanks for purchasing the Tropical Architecture construction set at House 4 House. We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back. You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.If you wish to receive a refund, please contact us at hello@house4house.org. We will then send you a form where you will be asked to describe the reasons for return and, if the product is faulty, attach any additional visual documentation. Please bear in mind that it is up to the customer to cover the cost of returning the package to us, unless there is a fault in the product.